Privacy Policy
This policy explains what information we collect, why we collect it, and how it is used when you request an empty leg or a charter quote.
Information we collect
When you submit a request, we may collect your name, e-mail, phone number, preferred contact method, passenger count, itinerary details and any notes you provide.
We also record first-party interaction events needed to operate and improve the service, including pages viewed, searches, route and airport selections, dates, passenger counts, filters, form submissions and important navigation actions. These events may be associated with a browser identifier, account, IP address, user agent and referrer. Passwords, payment-card fields and passport or identity-document fields are excluded from this activity log.
How we use your information
- To respond to your request and confirm availability with air carriers.
- To contact you about updates, pricing, timing and logistics.
- To understand customer journeys, recover incomplete enquiries, prevent abuse and improve website and service quality.
Sharing
We may share the minimum necessary details with certified charter air carriers to source options and confirm the flight. We do not sell personal data.
Data retention
We retain request information as long as needed to provide the service, comply with legal obligations, and resolve disputes. You may request deletion where applicable.
Contact
If you have questions about privacy, please contact us via the contact page.